Terms, Information and FAQ's

We hope this page contains everything you are looking for, if you do have further questions then please do not hesitate to contact us

Feather and Coal is operated by Emily Kent. Feather and Coal is a Trade Mark of Emily Kent. All associated Intellectual Property including designs, images, text, names and descriptions remain the property of Emily Kent and cannot be reproduced or replicated. Prior written consent is required for use of any imagery.

 

Orders
All our items are made to order, with an approximate 6 week lead time. Please be advised that over busy periods this may increase slightly. 
If you need a rush order, or would like to check the current delivery time for your desired piece then please email info@featherandcoal.com and we can advise you further. 
We carry a small amount of stock on selected items within the collection. 
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Delivery
Delivery within the UK is charged at a flat rate of £12. This covers insurance up to the full value of the item being sent. Delivery method is Special Delivery via Royal Mail and will require a signature upon receipt of delivery. 
We offer shipping worldwide, please enquire for more details. Customs fees are the responsibility of the customer. 
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Returns
You have the option for a refund should you change your mind about your purchase. We need to be notified by email within 48 hours of you receiving your item, that you wish to return your item, with the reason for return stated therein. Upon our receipt of this email and our acknowledgement the item must be received by us no later than 5 working days. 
You as a customer are responsible for the postage/shipping costs of returning an item.
The method for the return postage must be insured and trackable. 
Refunds have to be issued into the same bank account the item was previously purchased through.